Store Policy
CUSTOMER CARE
Delivery & Sales Conditions
Thank you for shopping with us. Please read the following conditions regarding delivery and sales carefully before placing your order:
1. Delivery Charges
Delivery costs are not included in the product prices and will be calculated at checkout based on the weight, size, and destination of your order.
All delivery fees are calculated in accordance with An Post’s current tariff rates. You can consult these rates directly via the An Post website here.
2. Shipping Information
We ship to Ireland and international destinations as available through An Post services.
Estimated delivery times vary by location and shipping method selected.
We aim to dispatch orders within 5 working days after payment confirmation.
3. Order Confirmation
Once your order is placed, you will receive an email confirmation with the details of your purchase and shipping information. Please ensure your delivery address is correct at the time of purchase.
4. Delays & Liability
While we strive to ensure timely delivery, we are not responsible for delays caused by postal services, customs, or other unforeseen circumstances beyond our control.
5. Contact
If you have any questions about delivery or shipping, feel free to contact us at michele.renaut@gmail.com.
PRIVACY & SAFETY
We are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy & Safety Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
When you place an order or interact with our site, we may collect the following information:
Your name, address, email, and phone number
Payment details (processed securely via trusted third-party providers)
Order history and account preferences
2. Payment Security
All payments are processed securely through third-party banking/payment gateways (e.g., Stripe, PayPal, etc.). We do not store your credit card details on our servers. These providers are fully compliant with data protection and security standards.
3. Use of Personal Data
Your personal data is used solely for:
Processing and fulfilling your orders
Communicating with you about your order status or customer support inquiries
Offering relevant updates or promotions (only with your consent)
4. Data Protection
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Our website is protected with SSL encryption to safeguard all data exchanges.
5. Communication
We may contact you via email to confirm your order, update you on its status, or follow up with delivery and service information. You will not receive marketing emails unless you have opted in to do so.
6. Your Rights
You have the right to access, correct, or request the deletion of your personal data at any time. Simply contact us at michele.renaut@gmail.com.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments